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​Best-in-class personal and business insurance solutions customized for CPAs, their families and firms.

​Life Insurance Claim Center​

​What to do When a Loved One Passes

Your AICPA|Aon support team is here to help the beneficiary(ies) through this difficult time.  The first step in initiating a life insurance claim is to call us at 800.223.7473.  

  • We will take care of notifying The Prudential Insurance Company of America (Prudential) and start the claims process 
  • Prudential will ask the beneficiary(ies) to complete a claim form and provide any required documents, such as the death certificate. 
  • Once all forms and documents are received, either the claim will be processed or Prudential will contact the beneficiary(ies) for any additional information or documents.

Prudential Support Center

While you are grieving, you may not want to think about gathering documents like the death certificate, preparing an obituary, or making funeral arrangements, but they need to be done.

To assist its beneficiaries, Prudential offers a number of online resources that can provide you with the information and emotional support you need.  Visiting the site can be a useful next step in getting organized and gaining the strength to move forward.


Beneficiary Support Center

Frequently Asked Questions 

​How do life insurance companies know when a person dies?

Life insurance companies do not know when a policyholder dies until they are notified of their passing.

Are life insurance proceeds taxable?

Beneficiaries generally receive group life insurance proceeds tax free.  However, any interest paid in addition to the policy face amount is taxable and should be reported as interest income.  If you are uncertain about the tax implications of any life insurance proceeds, you should contact your tax professional. 

How long will it take to receive the life insurance proceeds?

This is partially dependent on your state laws.  For instance, some states give the insurance company 30 days to review the claim.  Normally it takes between 30 to 60 days, but you can receive the proceeds as quickly as 2 weeks or it can take longer in certain circumstances, such as an autopsy or medical investigation that delays the release of the death certificate.​​​​​​​​​​​​​​​

Group Insurance coverages are issued by The Prudential Insurance Company of America, a Prudential Financial company, Newark, NJ.