AI Resources

Using AI in Your CPA Firm: What to Consider and Where to Start

As a CPA firm owner, AI is now a reality you have to manage but you can decide how deliberately you introduce it into your firm. The goal is to put it to work on the right tasks while keeping it away from areas that demand your professional judgment. That requires understanding how tools handle data, building AI into your review and quality processes, and making sure your policies and training evolve as usage grows.

Things to Consider

Start by identifying where AI truly adds value (such as drafting emails, summarizing documents, or supporting internal research) and where it should not be used (final tax positions, audit conclusions, or sensitive client deliverables). Understand how each tool handles data, where it’s stored, who can access it, and whether it’s used to train external models, so you can protect client information and stay aligned with privacy laws and engagement terms.

Then, integrate AI into your existing supervision and quality control processes: determine who reviews AI output, how it’s verified against primary sources, and how its use is documented in the file. Be realistic about your firm’s risk appetite across tax, audit, and advisory, and make sure your policies, training, and insurance needs evolve as your AI usage grows.

Key Takeaways

  • Start with your goals, not the tool. Let business and quality objectives drive AI adoption, beginning with low risk, high volume internal tasks.
 
  • Set clear, written guardrails. Define what AI can and cannot be used for, with concrete examples, so staff aren’t guessing.
 
  • Protect client data. Use only firm approved tools and prohibit entering confidential or personally identifiable information into public AI platforms.
 
  • Keep human judgment in control. Require human review and verification of AI generated content used in client work, and ensure key conclusions rely on professional judgment.
 
  • Document and own the process. Record how AI was used and reviewed on significant engagements, assign an AI lead or committee, and keep policies and training updated as technology and regulations evolve.

Insurance Resources to Consider

Boost Your Knowledge

Download or read valuable AI learning resources to help prepare your firm with valuable AI strategies

Test
Download valuable business resilience learinng resources to help prepare your firm with valuable business resilience strategies.

Disclaimer: This information is provided for general purposes only. This web page is not providing any individual business or legal advice. This information does not replace any workplace guidelines. Readers should speak with their legal counsel prior to taking any action. While care has been taken in the production of this web page, Aon does not warrant, represent or guarantee the accuracy, adequacy, completeness or fitness for any purpose and can accept no liability for any loss incurred in any way by any person who may rely on it.